General terms and conditions for online reservations and refunds
General terms and conditions for online reservations on the website of Hotel Allegra Balneo & Spa
RESERVATIONS AND ACCOMMODATION
Allegra Balneo & Spa or referred to for short as “Hotel” undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night. The client is responsible for incorrect and incorrect information submitted, and the Hotel reserves the right to charge a penalty /penalty fee/ for accommodation other than that specified in the initial reservation or to refuse accommodation.
The “Comment” field in the reservation form is not mandatory for the Hotel and all the client’s wishes, filled in in the said field, will be satisfied if possible.
Upon successful reservation, a reservation confirmation is sent by e-mail, where all details of the reservation are indicated, including the reservation price and the method of changing or canceling the reservation.
PRICES AND PAYMENT
The prices on the Hotel's website are in Bulgarian leva (BGN), including VAT, tourist tax and insurance. For clarity and information purposes only, the amount may be displayed in other currencies when booking. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children, as well as their ages, and the current price offer for the relevant period.
When making online reservations for the purpose of guarantee, it is necessary to pay the amount announced as a deposit in the reservation confirmation from the total amount of the reservation at the time of booking, by debit/credit card or at the latest within the period specified after booking by bank transfer.
In case of incorrectly filled in details on your part when booking, we inform you that the Hotel reserves the right to request additional payment on the day of check-in.
The Hotel reserves the right to change the prices and special offers on its website depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the client, the Hotel will refund the paid amount upon request, charging the relevant penalty announced in the conditions for change or cancellation announced upon booking and in the reservation confirmation sent by e-mail:
When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within a 30-day period depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
Cancellation/No-Show Policy
For cancellations or changes (names, length of stay, check-in date, check-out date, etc.) made less than 14 days or 7 days before arrival (according to the cancellation policy, which is described in the booking confirmation), 100% of the transferred amount will be retained as a deposit.
• In case of "no-show", a fee of 100% of the total reservation amount will be applied.
• In case of departure of a guest before the booked check-out date, the hotel will retain 100% of the value of the unused services.
TYPES OF PAYMENTS
Payment can be made in 2 different ways:
1. Electronically with a debit or credit card
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank (myPOS) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In case of a successful transaction, a transaction note is displayed on the screen, which you print or save.
Your card details are used only by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
• Security in entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
• The authenticity of your card is verified by entering a security code (CVV2).
• In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of the international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from your card upon completion of the payment process.
From a security point of view, the maximum amount for payment by card is 7,000 leva.
2.By bank transfer
Payment of the specified amount must be made no later than the deadline specified in the reservation. After making the payment, it is advisable to send a copy of the payment document to the Hotel, and it is mandatory to enter the reservation number in the reason for payment.
IMPORTANT!
If the online reservation is not paid within the specified deadline and if a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system.
In case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: reservation@hotel-allegra.com. In case of failure to comply with this condition, the Hotel has the right to seek liability and penalties for made and unpaid reservations.
Please address your questions related to online reservations at the Hotel to e-mail: reservation@hotel-allegra.com, or call: +359 888 893 800
PERSONAL DATA
Your personal data is protected in accordance with the legislation of the Republic of Bulgaria and is used only by the Hotel's reservation department
The protection of your personal data is important to us. Therefore, we process your information exclusively on the basis of applicable legislation, specifically GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ECA).
We do not provide data to third parties, with the exception of specialized reservation software and the payment processing payment service provider (bank, PayPal, ePay).
In the event of an incomplete order, we delete the data entered under it. In the event of a completed order and a contract executed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (AA) 10-year term.
In order to proceed with the reservation, you must declare that you are familiar with and agree to these GENERAL TERMS AND CONDITIONS FOR ONLINE RESERVATIONS OF Allegra Balneo & Spa.